At Eupona, owned and operated by Swift Enterprises, we are committed to ensuring customer satisfaction. If you are not completely satisfied with your purchase, you may request a return subject to the terms and conditions outlined below.
1. Company Information
Brand Name: Eupona
Registered Company Name: Swift Enterprises
Registered Address:
539P/2, Floor, Sector 22A, Gurgaon, Haryana – 122015, India
Customer Support Number: +91 8287903277
Email: piush12345678@gmail.com
2. Return Eligibility
Customers may request a return if:
- The product delivered is damaged or defective.
- An incorrect product has been delivered.
- The item received is significantly different from the product ordered.
- The product is eligible for return under Eupona’s policies.
Return requests must be initiated within 7 days from the date of delivery.
3. Conditions for Return
To qualify for a return, the product must:
- Be unused, unworn, and unwashed.
- Have all original tags, labels, and packaging intact.
- Be returned in its original condition.
- Not show signs of use, damage, or alteration by the customer.
Eupona reserves the right to reject returns that do not meet these conditions.
4. Non-Returnable Products
The following items are not eligible for return:
- Innerwear and intimate wear.
- Socks and hygiene-related products.
- Customized or personalized items.
- Gift cards.
- Products marked as “Final Sale”, “Non-Returnable”, or purchased during clearance sales.
- Products damaged due to misuse, improper handling, or normal wear and tear.
5. Return Request Process
To initiate a return, customers may contact us through:
Email: piush12345678@gmail.com
Customer Support: +91 8287903277
Please provide:
- Order Number.
- Product details.
- Reason for return.
- Photographs of the product, if applicable.
After reviewing the request, Eupona may arrange a reverse pickup or provide further instructions regarding the return process.
6. Product Inspection
All returned products are subject to quality inspection upon receipt.
Eupona reserves the right to:
- Accept or reject any return request.
- Decline returns that do not comply with this Return Policy.
- Request additional information or evidence regarding the return claim.
7. Reverse Pickup Availability
Reverse pickup services are subject to courier serviceability and may not be available in all locations.
In areas where reverse pickup is unavailable, customers may be required to self-ship the product to the address communicated by our customer support team.
8. Return Shipping Charges
- If the return is due to a damaged, defective, or incorrect product, return shipping charges will be borne by Eupona.
- For returns requested due to customer preference or other eligible reasons, shipping charges, if any, may be deducted or borne by the customer, as applicable.
9. Rejection of Return Requests
Eupona reserves the right to refuse returns in the following circumstances:
- Products returned after the specified return window.
- Products that are used, washed, altered, or damaged after delivery.
- Missing original tags, labels, or packaging.
- Fraudulent or abusive return requests.
- Products categorized as non-returnable.
10. Limitation of Liability
Eupona’s responsibility is limited solely to accepting eligible returns in accordance with this policy. Acceptance of returned products shall be subject to inspection and verification by Eupona.
11. Changes to this Return Policy
Eupona reserves the right to amend or modify this Return Policy at any time without prior notice.
Any changes shall become effective immediately upon publication on the website.
12. Contact Us
For any questions regarding returns, please contact:
Eupona
Owned and Operated by Swift Enterprises
Address:
539P/2, Floor, Sector 22A, Gurgaon, Haryana – 122015, India
Customer Support: +91 8287903277
Email: piush12345678@gmail.com
By placing an order with Eupona, you acknowledge that you have read, understood, and agreed to this Return Policy.
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