Welcome to Eupona. Your privacy is important to us. This Privacy Policy explains how Swift Enterprises, the owner and operator of the Eupona brand, collects, uses, stores, and protects your personal information when you access or use our website, mobile platforms, marketplaces, and offline retail services.

By using our website and services, you agree to the practices described in this Privacy Policy.

1. About Us

Brand Name: Eupona
Registered Company Name: Swift Enterprises
Business Type: Fashion & Lifestyle Brand
Business Model: Direct-to-Consumer (D2C), Marketplace, and Offline Retail
Registered Address:
539P/2, Floor, Sector 22A, Gurgaon, Haryana – 122015, India

Customer Care Number: +91 8287903277
Support Email: piush12345678@gmail.com

2. Information We Collect

We may collect the following categories of information:

a) Personal Information

  • Full Name
  • Mobile Number
  • Email Address
  • Billing Address
  • Shipping Address
  • PIN Code
  • City and State
  • Date of Birth (if voluntarily provided)

b) Order Information

  • Product details purchased
  • Order history
  • Transaction details
  • Delivery preferences

c) Payment Information

Payments made on our website are processed through secure third-party payment gateways. We do not store your debit card, credit card, UPI PIN, CVV, or net banking credentials on our servers.

d) Device and Technical Information

  • IP Address
  • Browser type
  • Device information
  • Operating system
  • Cookies and browsing behavior
  • Website usage analytics

3. How We Use Your Information

Eupona uses your information for the following purposes:

  • Processing and fulfilling orders.
  • Providing customer support.
  • Managing returns, refunds, and exchanges.
  • Sending order confirmations and delivery updates.
  • Improving website performance and customer experience.
  • Personalizing recommendations and promotional offers.
  • Conducting analytics and market research.
  • Preventing fraud and unauthorized activities.
  • Complying with applicable legal obligations.

4. Marketing Communications

With your consent, we may send:

  • Promotional emails
  • Offers and discounts
  • Product launch announcements
  • Newsletters
  • SMS and WhatsApp notifications

You may opt out of marketing communications at any time by clicking the “Unsubscribe” link or contacting us.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Remember your preferences.
  • Enhance website functionality.
  • Analyze website traffic and user behavior.
  • Improve customer experience.
  • Provide personalized advertisements.

You may disable cookies through your browser settings, although certain features of the website may not function properly.

6. Sharing of Information

We do not sell or rent your personal information.

However, we may share information with trusted third parties including:

Logistics Partners

For order delivery and shipment tracking.

Payment Gateway Providers

For secure payment processing.

Technology and Service Providers

For website hosting, analytics, marketing, and customer support services.

Legal Authorities

Where required by law, regulation, or government requests.

All third-party service providers are obligated to maintain the confidentiality and security of your information.

7. Data Security

We implement appropriate administrative, technical, and physical safeguards to protect your personal information from:

  • Unauthorized access
  • Loss or misuse
  • Alteration
  • Disclosure
  • Destruction

While we strive to use commercially acceptable means to protect your information, no method of electronic transmission or storage is completely secure.

8. Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfill orders and customer requests.
  • Maintain transaction records.
  • Comply with legal and tax obligations.
  • Resolve disputes and enforce agreements.

When information is no longer required, we securely delete or anonymize it.

9. Your Rights

Subject to applicable laws, you may have the right to:

  • Access your personal information.
  • Request correction of inaccurate data.
  • Request deletion of your information.
  • Withdraw consent for marketing communications.
  • Object to certain processing activities.
  • Request information regarding the use of your data.

To exercise these rights, please contact us using the details provided below.

10. Children’s Privacy

Our products and services are intended for individuals aged 18 years or above. We do not knowingly collect personal information from children under 18 years of age.

If we become aware that such information has been collected, we will take appropriate steps to remove it.

11. Third-Party Websites

Our website may contain links to third-party websites, marketplaces, or social media platforms. We are not responsible for the privacy practices or content of such external websites.

Users are encouraged to review the privacy policies of those websites separately.

12. Changes to This Privacy Policy

Eupona reserves the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, technologies, legal requirements, or services.

Any changes will become effective immediately upon posting the revised Privacy Policy on our website. Continued use of our services constitutes acceptance of the updated policy.

13. Grievance Officer and Contact Information

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact:

Swift Enterprises (Eupona)

Address:
539P/2, Floor, Sector 22A, Gurgaon, Haryana – 122015, India

Customer Support: +91 8287903277

Email: piush12345678@gmail.com

Consent

By accessing, browsing, or purchasing products from Eupona, you acknowledge that you have read, understood, and agreed to this Privacy Policy and consent to the collection, use, and disclosure of your information in accordance with this policy.

© 2025 Eupona. All Rights Reserved.