At Eupona, owned and operated by Swift Enterprises, we strive to ensure complete customer satisfaction. This Refund Policy outlines the terms and conditions governing refunds for products purchased through our website and other authorized sales channels.

By placing an order with Eupona, you agree to the terms of this Refund Policy.

1. Company Information

Brand Name: Eupona

Registered Company Name: Swift Enterprises

Registered Address:
539P/2, Floor, Sector 22A, Gurgaon, Haryana – 122015, India

Customer Support Number: +91 8287903277

Email: piush12345678@gmail.com

2. Refund Eligibility

Refunds may be issued under the following circumstances:

  • Cancellation of an order before shipment.
  • Successful return of an eligible product in accordance with our Return Policy.
  • Delivery of damaged or defective products.
  • Delivery of an incorrect item.
  • Non-delivery of an order due to circumstances attributable to Eupona.
  • Cancellation initiated by Eupona due to product unavailability or operational reasons.

All refund requests are subject to verification and approval by Eupona.

3. Refund Process

Once the returned product has been received and successfully inspected, or if a cancellation request is approved, the refund process will be initiated.

Refunds will be processed through the original mode of payment used at the time of purchase, wherever applicable.

For Cash on Delivery (COD) orders, refunds may be processed through:

  • Bank transfer.
  • UPI transfer.
  • Store credit, where applicable.

4. Refund Timelines

Estimated refund timelines are as follows:

Payment MethodEstimated Timeline
UPI3–7 Business Days
Debit Card5–10 Business Days
Credit Card5–10 Business Days
Net Banking5–10 Business Days
Wallets3–7 Business Days
Cash on Delivery (COD)5–10 Business Days

Please note that actual credit timelines may vary depending upon banks, payment gateways, and financial institutions.

5. Partial Refunds

Eupona reserves the right to issue partial refunds in situations including, but not limited to:

  • Products returned without original packaging or tags.
  • Products showing signs of use or damage caused by the customer.
  • Orders where certain items are unavailable.
  • Promotional discounts or shipping charges that are non-refundable.

6. Non-Refundable Items

Refunds will not be provided for:

  • Products categorized as non-returnable.
  • Gift cards.
  • Customized or personalized products.
  • Final sale or clearance items.
  • Products damaged due to misuse, negligence, or improper handling by the customer.
  • Shipping charges, unless the refund is due to an error on the part of Eupona.

7. Order Cancellation Refunds

Before Shipment

If an order is cancelled before it has been shipped, a full refund will be processed.

After Shipment

Once an order has been shipped, cancellation requests may not be accepted. Customers may refer to our Return Policy for eligible returns.

8. Failed Transactions

In case an amount is debited from your account but the order is not successfully placed, the amount will generally be reversed automatically by the bank or payment gateway within 5–7 business days.

If the amount is not credited within the specified period, customers are advised to contact our support team.

9. Rejection of Refund Requests

Eupona reserves the right to deny refund requests in the following circumstances:

  • Violation of our Terms & Conditions.
  • Fraudulent or abusive refund claims.
  • Return requests that do not comply with our Return Policy.
  • Products found to be used, altered, or damaged after delivery.
  • Expiry of the applicable return period.

10. Delayed or Missing Refunds

If you have not received your refund within the estimated timeline:

  1. Check your bank account or payment method.
  2. Contact your bank or card issuer, as processing times may vary.
  3. If the issue persists, please contact our customer support team using the details below.

11. Limitation of Liability

Eupona’s liability in relation to refunds shall be limited to the amount actually paid by the customer for the product in question.

Eupona shall not be responsible for delays caused by banks, payment gateways, financial institutions, or circumstances beyond its reasonable control.

12. Changes to this Refund Policy

Eupona reserves the right to update, amend, or modify this Refund Policy at any time without prior notice.

Any changes will become effective immediately upon publication on the website.

13. Contact Us

For any questions or concerns regarding refunds, please contact:

Eupona

Owned and Operated by Swift Enterprises

Address:
539P/2, Floor, Sector 22A, Gurgaon, Haryana – 122015, India

Customer Support: +91 8287903277

Email: piush12345678@gmail.com

Acknowledgment

By purchasing products from Eupona, you acknowledge that you have read, understood, and agreed to this Refund Policy.

© 2025 Eupona. All Rights Reserved.