Welcome to Eupona, a fashion and lifestyle brand owned and operated by Swift Enterprises. We are committed to providing a smooth and reliable shopping experience. This Shipping Policy outlines our shipping procedures, delivery timelines, and related information.

1. Company Information

Brand Name: Eupona
Registered Company Name: Swift Enterprises

Registered Address:
539P/2, Floor, Sector 22A, Gurgaon, Haryana – 122015, India

Customer Support Number: +91 8287903277

Email: piush12345678@gmail.com

2. Order Processing

Orders are generally processed within 1–3 business days after successful payment confirmation.
Orders placed on Sundays or public holidays will be processed on the next working day.
During festivals, sales events, or unforeseen circumstances, order processing times may be extended.

3. Delivery Timeline

Estimated delivery timelines are as follows:

Location	Estimated Delivery Time
Metro Cities	3–7 Business Days
Other Cities and Towns	5–10 Business Days
Remote Areas	7–15 Business Days

Delivery times are estimates and may vary depending on courier availability, weather conditions, public holidays, or other circumstances beyond our control.

4. Shipping Charges

Free Shipping

Eupona may offer free shipping on selected products, promotional campaigns, or orders above a specified value.

Standard Shipping Charges

Where applicable, shipping charges will be displayed during checkout before payment confirmation.

5. Order Tracking

Once your order is shipped, you will receive:

Order confirmation email.
Shipping confirmation email.
Tracking number and courier details via email, SMS, or WhatsApp (where applicable).

Customers can track their orders using the provided tracking information.

6. Delivery Partners

We work with reputed third-party logistics and courier partners to ensure safe and timely delivery of orders across India.

7. Delivery Attempts

Courier partners generally make multiple delivery attempts. If the delivery cannot be completed due to:

Incorrect address.
Customer unavailable.
Failure to accept the package.

the order may be returned to us. Additional shipping charges may apply for re-shipment.

8. Incorrect or Incomplete Address

Customers are responsible for providing accurate shipping information.

Eupona shall not be liable for delays, failed deliveries, or losses resulting from:

Incorrect addresses.
Incomplete addresses.
Incorrect phone numbers.
Customer unavailability during delivery.

9. Delayed Deliveries

While we strive to deliver orders within the estimated timeline, delays may occur due to:

Weather conditions.
Natural disasters.
Strikes or transportation disruptions.
Government restrictions.
High order volumes.
Courier partner operational issues.

Eupona shall not be held liable for delays caused by circumstances beyond our reasonable control.

10. Damaged or Tampered Packages

If you receive a package that appears damaged, opened, or tampered with:

Do not accept the package if possible.
Take photographs of the package.
Contact our customer support immediately.

Claims regarding damaged shipments should be reported within 48 hours of delivery.

11. Cash on Delivery (COD)

Cash on Delivery (COD) may be available for selected locations and products.

Eupona reserves the right to:

Restrict COD availability.
Refuse COD orders suspected to be fraudulent.
Require prepaid payment for certain orders or PIN codes.

12. International Shipping

Currently, Eupona ships only within India.

We do not offer international shipping at this time. Any future expansion to international markets will be updated on our website.

13. Non-Delivery and Returned Orders

Orders returned due to:

Incorrect address.
Customer unavailability.
Refusal to accept delivery.
Failure to respond to courier attempts.

may be cancelled or re-shipped at the customer’s request. Additional shipping charges may apply.

14. Force Majeure

Eupona shall not be responsible for delays or failure to deliver orders due to events beyond its reasonable control, including:

Natural disasters.
Floods or earthquakes.
Epidemics or pandemics.
Government actions.
Internet outages.
Transportation disruptions.
Strikes or labor disputes.

15. Changes to This Shipping Policy

Eupona reserves the right to modify or update this Shipping Policy at any time without prior notice.

Changes shall become effective immediately upon publication on the website. Continued use of our services constitutes acceptance of the revised policy.

16. Contact Us

For any questions regarding shipping or delivery, please contact:

Eupona

Owned and Operated by Swift Enterprises

Address:
539P/2, Floor, Sector 22A, Gurgaon, Haryana – 122015, India

Customer Support: +91 8287903277